Purchase terms, withdrawal and guarantee

1. Service provider

Babics Bence egyéni vállalkozó (registered address: 9090 Pannonhalma, Cseidervölgy 13; registration number: 58322880; tax number: 45739097-1-28; email: bence@kaveut.hu; phone: +36 30 653 7220), hereinafter the Service Provider. Full business details are available in the Legal notice provides further details.

2. The service: preorder coffee selection

The Service Provider sells a personalized specialty coffee tasting box (Kávéút Box). Both November boxes, Basic and Premium, contain three 200 g coffees, sealed and labeled by the roaster. Each selection reflects your Cup Compass answers and chosen box. Premium features rare varieties, microlots or distinctive processing methods. Both new boxes include a PDF guide for your selected brewing method. The PDF guides are currently available in Hungarian.

Your purchase is a preorder. The Service Provider collects preorders in batches until a stated deadline (November 18, at 11:59 p.m. Budapest time). Each roaster prepares the coffee fresh after ordering closes, on their own schedule. Boxes ship after packing, and we send a separate shipping notification. Delivery takes 1–2 business days from shipping. The ordering window's closing date is shown on the order page and in the confirmation. Exact roasting and shipping dates depend on partner schedules. Orders will always be fulfilled within 30 days of ordering.

Each batch has a limited number of boxes. If we cannot fulfill your order for any reason, we'll notify you promptly and refund your payment within 14 days.

Substitution before shipping: if stock shortages, changes to a roaster’s range, quality issues, supplier delays or other justified circumstances affect fulfillment, the Service Provider may offer a different coffee or one from a different roaster. The substitute will have the same net weight as the original order, be of the same or higher quality category, and suit the stated flavor preferences, brewing method, whole-bean or ground format and caffeine choice. There is no additional charge.

Before shipping, the Service Provider will explain the reason for the substitution by email and provide the names, roasters and key characteristics of the original and proposed coffees. A substitution is made only after the consumer expressly accepts it; silence does not constitute acceptance. If the consumer declines, they may cancel the entire order free of charge before shipping and receive a full refund, including shipping, within 14 days at the latest. We will not ship a substitute without acceptance. If the original order cannot be fulfilled, the refund rule above applies.

3. Placing an order

1. The consumer completes the Cup Compass quiz and views the three recommended coffees.
2. In the order section, they choose the box (Basic box or Premium box) and delivery method.
3. Clicking “Pay” opens Stripe checkout. Enter your name, email, shipping address, phone number, and payment information. You can correct any field before confirming payment.
4. Clicking the payment button places an order with an obligation to pay . The contract takes effect when payment is approved.
5. The Service Provider confirms the order by email within 48 hours at the latest. If no confirmation arrives, the consumer is released from their offer.

4. Prices and payment

Prices are final consumer prices in Hungarian forints and include parcel locker delivery. Home delivery carries the surcharge shown at checkout. Current box prices: Basic box HUF 15,990, Premium box HUF 21,990. These prices apply to the November ordering window and may change for future batches.

Payment is online only, by bank card, Apple Pay or Google Pay, through Stripe Payments Europe, Ltd. (1 Grand Canal Street Lower, Dublin 2, Ireland). The Service Provider cannot see or store card details. After receipt of the preorder payment, the Service Provider issues an electronic invoice through Számlázz.hu; an invoice notification is sent to the email address provided. The invoice shows the date the full purchase price was paid and the later fulfillment date. Issuing an invoice does not mean the order has been shipped or delivered.

5. Collection and delivery

Delivery is available within Hungary only. Available methods and charges:

• Parcel locker or pickup location (FOXPOST · MPL PostaPont): HUF 0
• Home delivery (MPL courier): HUF 990

The consumer chooses the exact pickup location before shipping using a link sent by email. Any parcel damage must be recorded with the courier or in the parcel locker system upon receipt, and the Service Provider must be notified within 48 hours.

The “free first delivery” offer is valid on a customer's first order within Hungary and cannot be combined with other discounts.

6. Right of withdrawal

Under Hungarian Government Decree 45/2014 (II. 26.), consumers have the right to withdraw without giving a reason within 14 days of receiving the product. This right may also be exercised between conclusion of the contract and receipt of the product, so preorders may be canceled at any time before shipping.

Exception: under Section 29(1)(e) of the Government Decree, coffee in opened packaging cannot be returned for health and hygiene reasons. The right of withdrawal applies in full to sealed, unopened bags. If one of three bags has been opened, the right may be exercised proportionately for the two unopened bags.

Withdrawal must be communicated by an unequivocal statement (by email to bence@kaveut.hu , or using the form below). The Service Provider confirms receipt by email and refunds the amount paid, including shipping, within 14 days of being informed of withdrawal, using the original payment method. The Service Provider may withhold the refund until the product is returned or the consumer provides proof of return. The consumer bears the cost of return shipping.

7. Taste Match Guarantee

If you've tasted all three coffees in a paid and delivered Basic or Premium box and didn't enjoy any of them, we'll send you a different 100 g coffee free, subject to the terms below. We'll cover shipping, too.

1. Within 14 days of receiving the box, rate each of the three delivered coffees separately on the post-purchase review page and indicate that you wish to claim the Taste Match Guarantee. All three taste ratings must be 1 or 2 on the 1–5 scale.
2. For each coffee, provide your brewing method and briefly explain what you did not enjoy. We link the review to your purchase using the order ID and the email address used for the order. You do not need to publish a public review, provide a photo or video, or return opened coffee.
3. If the review page is unavailable, you can send the same details within the 14-day period to bence@kaveut.hu . A technical issue won't prevent you from claiming the guarantee.

The guarantee may be claimed once per order and at most once per customer in any rolling 12-month period. A new claim may be submitted no earlier than 12 months after receipt of the previous eligible claim. Using multiple email addresses does not create additional entitlement. Replacement coffee supplied under the guarantee does not qualify for a further Taste Match Guarantee. The Service Provider selects the replacement based on the reviews, taking into account the customer's brewing method, whole-bean or ground format and caffeine choice.

The Service Provider responds to claims within 5 business days. If a review is incomplete, we identify the missing information and allow 7 calendar days from our request to provide it. A claim started on time remains valid while you complete it. We ship the replacement coffee within 14 calendar days of receiving a complete, eligible claim.

Claims cannot be fulfilled for someone else's order, a non-existent or uncollected order, or where the frequency limit above is exceeded. The Service Provider may reject claims based on demonstrably false order details or concealment of a repeat claim by the same customer, giving written reasons. A low rating or negative opinion is not in itself misuse; no penalty or fee is charged for claiming the guarantee.

This is a voluntary commitment relating to the taste experience and cannot be exchanged for money or a coupon. It does not restrict withdrawal rights, statutory conformity rights, product warranty rights or claims for defective performance. These rights also apply to the replacement coffee as provided by law. The terms in force at the time of the relevant order apply.

8. Statutory conformity and product warranty rights

In the event of defective performance, consumers may exercise statutory conformity rights under the Hungarian Civil Code: they may request repair or replacement or, if these are unavailable, a price reduction or withdrawal from the contract. Defects must be reported without delay after discovery, and no later than two months after discovery; the statutory liability period is two years. For defects in movable goods, consumers may also assert product warranty claims against the manufacturer (roaster). Detailed information is set out in Annex 3 to Government Decree 45/2014 and is available by email on request.

The roaster prints the coffee's best-before date on each bag. Your confirmation explains the roasting and shipping process. We'll send a separate email when your box ships.

9. Complaints and enforcement of rights

You may submit a complaint by email to bence@kaveut.hu or by telephone on +36 30 653 7220 (business days, 09:00–17:00). Verbal complaints are examined immediately; written complaints receive a substantive response within 30 days. If a complaint is rejected, we will explain which authority or conciliation body you may contact.

Conciliation body: Budapesti Békéltető Testület, 1016 Budapest, Krisztina krt. 99. I. em. 111. (postal address: 1253 Budapest, Pf. 10.; phone: +36 1 488 2131; email: bekelteto.testulet@bkik.hu; https://bekeltet.bkik.hu). The Service Provider is required to cooperate in conciliation proceedings.

Consumer protection authority: the consumer protection department of the county or Budapest government office with jurisdiction over the consumer's place of residence (fogyasztovedelem.kormany.hu).

Online dispute resolution: the European Commission's online dispute resolution platform is available at ec.europa.eu/consumers/odr . Court proceedings: consumers may bring proceedings under the Hungarian Code of Civil Procedure.

Gift card

The Premium gift card is a one-time purchase that covers three 200 g coffees selected from the recipient's Cup Compass answers, a brewing guide, and free delivery to a pickup location. Home delivery costs extra, as shown at checkout. The gift does not start a subscription.

After successful card payment, the buyer receives a private link to a customizable, downloadable gift card at the email address used for payment. Anyone with the link can change the design and personal message, so keep it private. Give the redemption code to the recipient.

The code can be used once for a Premium box within 12 months of purchase, before the expiration date shown on the card. Coffees are selected and ordered during the announced ordering windows. The fulfillment terms for the physical box are included in the order. The code cannot be combined with another coupon. To request withdrawal or a refund for an unused card, email bence@kaveut.hu ; consumer rights under these Terms and Conditions remain in force. Refunded codes are disabled.

10. Data protection

For details of how we process order data, see our Privacy Notice.

11. Other provisions

Matters not covered by these Terms and Conditions are governed by Act V of 2013 on the Hungarian Civil Code, Government Decree 45/2014 (II. 26.) on detailed rules for contracts between consumers and businesses, Act CVIII of 2001 on electronic commerce services, and Act CLV of 1997 on consumer protection. The Service Provider may amend these terms unilaterally; changes do not affect orders already placed. The Service Provider has not committed to a code of conduct.